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Legal Terms
01
Terms and Conditions
Effective Date: January 21, 2025
Last Updated: January 21, 2025
1. Refund Policy and Contract Requirements
All refund requests are subject to the existence of a valid written contract between Marketing18 Inc. ("the Agency") and the client. Any potential refund must be explicitly agreed upon in writing within the contract terms that clearly specify the conditions that may trigger a refund or project cancellation.
Important: Without a signed contract that explicitly outlines refund conditions, no refunds will be processed under any circumstances.
2. Transaction Finality
All transactions with Marketing18 Inc. are considered final. If a client decides to discontinue working with the Agency, they may request that we:
- Complete the remaining project deliverables
- Implement all completed work
- Provide assistance with exporting all assets and materials that were developed
3. Communication Requirements and Issue Resolution
In cases where there is lack of communication from the client's side, Marketing18 Inc. will make every reasonable effort to understand and fulfill the client's needs based on available information and project requirements.
If any problem arises that could potentially cause the client to request a refund or contract cancellation, the following process must be followed:
- A formal meeting must be scheduled with the Agency
- The Agency must be given reasonable time to address and resolve the issue
- Documentation of the issue and resolution attempts must be maintained
Partial Refund Considerations: In exceptional circumstances where there is a demonstrable lack of attention from the Agency to fix critical issues (such as a website being down for multiple weeks without support), a partial refund may be considered based on the work completed and the severity of the service disruption.
4. Project Transfer Policy
If a client wishes to continue their project with another agency, individual contractor, or bring the solution in-house, Marketing18 Inc. can provide assistance with the transfer process. This may include:
- Providing project documentation and assets
- Technical handover sessions
- Export of all developed materials and code
- Brief consultation on project continuation
Important Note: Transfer assistance does not constitute grounds for a refund. All payments made remain final regardless of project transfer requests.
5. General Terms
5.1 Service Delivery
Marketing18 Inc. commits to delivering services according to the agreed timeline and specifications outlined in the project contract. We maintain high standards of quality and professionalism in all our deliverables.
5.2 Client Responsibilities
Clients are responsible for providing timely feedback, necessary assets, and clear communication throughout the project timeline. Delays caused by lack of client response may result in project timeline extensions.
5.3 Intellectual Property
Upon full payment, clients receive ownership rights to the final deliverables. Marketing18 Inc. retains the right to use project work in portfolios and case studies unless otherwise specified in the contract.
5.4 Limitation of Liability
Marketing18 Inc.'s liability is limited to the total amount paid for services. We are not liable for indirect, incidental, or consequential damages arising from the use of our services.
5.5 Governing Law
These terms are governed by the laws of Quebec, Canada. Any disputes will be resolved through the courts of Quebec.
6. Contact Information
For questions regarding these terms and conditions, please contact us at:
Email: hi@marketing18.com
Phone: +1 514 778 9012
Marketing18 Inc. reserves the right to update these terms and conditions at any time. Clients will be notified of any significant changes.
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